For travelers with vacations arriving from now until April 13th, you can reach us on LIVE CHAT and by phone between the hours of 9am-5pm (please note that these hours are subject to change) in order to change your dates or cancel your vacation.
Please have your confirmation number ready so we can assist you more quickly. For travelers whose trips are not within the next 30 days, please understand that we are trying to prioritize travelers with the most immediate needs, You can help us by waiting to contact us for cancellations or changes until your travel is within seven days. We know it is frustrating to wait but we greatly appreciation your patience and co-operation.
For all other requests/queries that are not of an urgent nature please contact us in 30 days time through live chat or telephone.