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Affiliate Policies

Affiliate Policies

Check-In / Check-Out Policy

Villas

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out in villa accommodation is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Presidential Suites - Puerto Plata

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out at Presidential Suites is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Crown & Residence Suites

Check-in:

  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out at Crown & Residence Suites is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Royal Suites

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check-out at Royal Suites is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

The Tropical

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check-out at The Tropical is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Cofresi Palm

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check-out at Cofresi Palm is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Sunrise Suites & Penthouse

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out at Sunrise Suites & Penthouse is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Presidential Suites & Imperial Suites - Cabarete

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • Check-out at Presidential Suites & Imperial Suites Cabarete is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Reservation Policies

ANY ALTERATION OR CANCELLATION OF A CONFIRMED RESERVATION MUST BE RECEIVED IN WRITING.

You are limited to (1) one complementary alteration per reservation, after this if any further changes are required a penalty of USD$75.00 will apply, or you will be advised to cancel and rebook your reservation. All alterations must be for the same calendar year and are subject to availability. Failure to complete the correct R&D form will result in the difference paid being credited to you in the form of an accreditation. Refunds will not be permitted. Any cancellation for Home Resort Puerto Plata and Presidential Suites Cabarete received up to (30) thirty days prior to arrival and will receive a full-service fee accreditation valid for 2 years, less than 30 days notice or no show, will result in the service fee being forfeited in its entirety.

This is a nonrefundable reservation. Early departure will result in forfeiting the service fee entirely. The total amount of the all-inclusive confirmed at the time of booking is required to be paid on arrival. Should you arrive with less people than the original booking states, you will still be required to pay the original all-inclusive amount or you will be refused check-in. Should you need to decrease the number of people in your group, you may do so prior to the arrival date of the reservation.

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